The popular philosophical and mystical saying goes: as within, so without. In the business world, this principle is demonstrated time and time again. And when it comes to customer success, it is no exception.
Culture and team dynamics have captured my attention for many years. To see each person performing at his or her highest level in an inspiring, adaptive and thriving workplace, defines my purpose.
There is always that one person. You know them. That guy or gal that just can't seem to fit in and they very often cause havoc in a team.
When we interact with the people with whom we work, our minds store certain perceptions of these interactions. Believe it or not, these perceptions can affect us on a cellular, physiological level, according to Dr John Demartini.
EQ or Emotional Intelligence is a topic that is spoken of often but rarely understood. We know what IQ is and many judge others based on this. IQ is important, sure, but having low EQ can knock you right out the park when it comes to life in general and in business.
If you are like most leaders, you really care about your team. And if you are like most leaders, you struggle with the same things I struggled with when I led teams and the same thing that the leaders I have worked with, in the last 10 years have struggled with day in and day out, namely team drama, negativity, trust issues, communication failures, lack of accountability and commitment etc.
The popular philosophical and mystical saying goes: as within, so without. In the business world, this principle is demonstrated time and time again. And when it comes to customer success, it is no exception.
For your business to flourish, you need customers who love you and think you’re a star. These customers can come back and give you more business or tell other people to try your business. In order to get your customers thinking of you as amazing, you need yourself and your employees to be firing on all cylinders, all of the time.