The popular philosophical and mystical saying goes: as within, so without. In the business world, this principle is demonstrated time and time again. And when it comes to customer success, it is no exception.
If you are like most leaders, you really care about your team. And if you are like most leaders, you struggle with the same things I struggled with when I led teams and the same thing that the leaders I have worked with, in the last 10 years have struggled with day in and day out, namely team drama, negativity, trust issues, communication failures, lack of accountability and commitment etc.
The popular philosophical and mystical saying goes: as within, so without. In the business world, this principle is demonstrated time and time again. And when it comes to customer success, it is no exception.